On this episode of The LTV Show, I’m joined by Jeff Heckler, longtime CS executive, advisor, and one of the most recognized voices in the Customer Success world.
Jeff has led global CS and revenue teams across startups and enterprise—from building functions at Snap-File and Pipedrive (where he supported $125M in ARR and 100K+ accounts), to driving revenue programs at MarketSource and Accenture.
In this episode, we cover:
– How to make CS board-visible (and board-valued)
– Why org design is a CS growth lever most teams overlook
– Metrics that matter when you’re scaling across 100K+ accounts
– The real work behind turning CS into a profit center
Jeff doesn’t just operate—he influences the broader CS ecosystem as a Founding Member of Gain Grow Retain, an advisor to multiple startups, and one of SuccessHacker’s Top 25 CS Strategists.
🎧 Listen here
