CS Connect: Wrapping Up 2024 with the Gift of Substack
A Year of Insights, Connections, and Soul Searching for Customer Success
What a journey 2024 has been! We launched our first event this year with a lot of trepidation, but the incredible Customer Success community embraced us wholeheartedly. From engaging discussions to practical strategies, this year was all about building connections and tackling real challenges together.
To keep this momentum alive, we’re excited to introduce the CS Connect Substack—your go-to hub for recaps, insights, and highlights from the world of Customer Success, delivered directly to you.
2024 Highlights: A Year of Connection and Collaboration
Event 1: Customer Success Connect
Theme: Leading Customer Success: Strategies for the Macro Environment, AI & More
Location: Menlo Park
Our flagship event brought together industry leaders to explore how CS teams can adapt to today’s challenges, leverage AI, and drive success in a rapidly changing world. Speakers included Dan Ennis from Workato, Aftab Kahnna from Deloitte, and Parul Vij Chopra from Avatour.
Event 2: Break Bread and Build Revenue!
Location: New York City
This event brought CS professionals and revenue leaders together for open conversations about challenges and strategies, all while sharing a great meal.
Event 3: Coffee, Croissants, and CS Health
Location: Menlo Park
This intimate gathering tackled Customer Health Scores, with practical strategies to align SaaS metrics and outcomes. Deepak Sharma from Photon and Sangita Ray from UiPath shared frameworks that sparked meaningful conversations and left attendees with actionable insights.
What’s Next for CS Connect?
With the launch of our Substack, you can look forward to:
📝 Event Recaps: Key takeaways and lessons from our gatherings.
💡 Fresh Insights: Actionable strategies and ideas tailored for today’s CS challenges.
✍️ Guest Perspectives: Unique views from industry leaders.
We’ll keep building on the energy and passion of this community, and we’re excited for what’s ahead.
Join the Conversation
We’d love to hear from you! Got ideas? Topics you want us to cover? Drop a comment and let’s keep the good vibes rolling into 2025.
Happy Holidays from CS Connect!
Cheers to a fantastic year! Wishing you a joyful holiday season and a New Year full of wins (both big and small). Thanks for being part of our crew—we couldn’t do this without you!
Here’s to 2025 being even better.
CS Connect by Team Klynk