This week on The LTV Show, we’re joined by Kirsten DiChiappari, VP of Customer Success at vCom Solutions and winner of the 2025 Creative CS Leader of the Year.
Kirsten brings a unique lens to the CS conversation. She’s not just leading success for a SaaS platform, she’s also managing a full-service offering at the same time. That blend is rare, and the lessons are big: how to scale teams across different delivery models, how to translate value, and how to lead with empathy without losing accountability.
We also talk about her roots in HR, what she’s learned about storytelling in CS, and how to balance people-first leadership with business outcomes.
🎧 Listen in for a thoughtful, grounded conversation on what it really takes to make CS work across models, teams, and customer types.
