CS and Sales are both responsible for revenue—but rarely speak the same language.
In this episode, Sandy Yu and I dig into one of the hardest challenges in GTM: aligning Sales and CS without the turf wars.
We talk about:
– What actually causes misalignment
– Why “who owns expansion” is the wrong starting point
– And how to rebuild trust across teams to stop revenue leaks before they start
If you’ve ever watched a renewal fall through the cracks—or felt the tension between farming and hunting—this one’s for you.
🎧 Listen in
